Intake Solutions
OF AMERICA
Engagement,
Experience,
Excellence.
Three principles shape every interaction a prospective client has with your firm.
Engagement
We answer fast and connect like humans, building the rapport that keeps a qualified lead from ever slipping away.
Experience
Lawyer-crafted dialogues guide every conversation with confidence and compassion toward a successful outcome.
Excellence
From the first hello to the signed case, every interaction upholds the standard your firm is known for.
From first ring to signed case.
A lead reaches out
Calls, web forms, and chats arrive at Intake Solutions of America the moment they happen, day or night, weekend or holiday.
We engage with experience
An Engagement Specialist follows your firm's proven, lawyer-built dialogue to qualify, connect, and build trust.
You gain a client
Qualified, case-ready matters reach your team fully documented and ready to sign.
The engagement center behind 50,000 signed cases.
Our Engagement Specialists sign and secure cases during the intake call, while the caller is still on the phone and still deciding. Most intake services just take a message.
It matters most when your office is closed. Of the 103,000 intakes that came through our center last year, 51% arrived outside business hours or on a weekend. Those callers don't wait until Monday. They call the next firm on the list, and your marketing paid for that lead either way.
Intake Solutions of America is an engagement center. In plainer terms, a legal intake call center. Your calls, chats, and web forms reach our Engagement Specialists, who qualify every lead against your firm's criteria and sign the ones that are ready. The completed intake lands in your case management system, documented and ready to work.
Coverage is yours to set. Some firms hand us every hour of the week. Others use us for after hours and weekends, or for overflow when their own staff is tied up. We answer in English and Spanish either way.
We work with solo practitioners and multi-state firms alike. Personal injury, workers' compensation, medical malpractice, premises liability, Social Security disability, criminal defense, family law: if your firm practices it, we take the intake. Our specialists work from the dialogue your firm wrote, so a caller hears your standards instead of a script we made up.
Ask your answering service which of your lead sources produced a signed case last quarter. They can't tell you. We can, because we follow the lead from the first ring through to the signed case.
Let's talk about your firm's growth.
Tell us about your firm and what you need from an engagement partner, and we'll be in touch. Prefer to talk now?
24 hours a day, 7 days a week